South Africa
A trusted destination for English-speaking support, global standards, and unbeatable value.
South Africa remains a top destination for BPO outsourcing, particularly due to its strong infrastructure, low attrition rates (just 3% annually), and a skilled, service-oriented workforce. This makes it an ideal location within the global delivery network for businesses seeking reliable and cost-effective customer engagement solutions. Resolv Global’s South African team consistently delivers quality, high-touch service, and multilingual customer support, ensuring clients can connect with their customers effectively.
Compliance & Infrastructure:
- ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant
- On-site UPS, backup generators & physical access controls
- Redundant connectivity, firewalls, agent lockers, and CCTV
Languages Supported:
- English
- Portuguese
- German
- French
- 11 Official South African Languages
We support vulnerable communities and employ several deaf individuals, providing chat support.
Why Choose South Africa:
- English-native support with neutral accents
- Multilingual agents (English, Portuguese, German, French)
- Low staff attrition (3%)
- Reliable infrastructure with power and internet redundancy
- High service delivery standards with industry-compliant security
- Backed by robust public and private sector support
Barranquilla, Colombia
Multilingual, cost-effective staffing with exceptional FinServ and CX expertise.
Colombia, particularly Barranquilla, has emerged as a high-performing nearshore outsourcing hub for North American businesses. With deep expertise in customer experience and financial services, the Resolv Global team in Colombia offers bilingual fluency and cultural alignment. You benefit from a fast ramp-up, low attrition (3%), and access to skilled talent in a secure, compliant environment.
Compliance & Infrastructure:
- ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant
- Backup power, UPS, CCTV, controlled site access
- Redundant internet and high-level data security standards
Languages Supported:
- English
- Spanish
- Portuguese
Why Choose Colombia:
- Strong B2C & B2B support capabilities
- High efficiency and low attrition rates
- Strategic nearshore location for U.S. and LATAM
- Skilled talent pool in financial services, customer care, and tech support
- Competitive pricing without compromising quality
Dagupan, Philippines
Cost-effective, English-fluent support with growing Mandarin capabilities.
Dagupan is one of the Philippines’ emerging “Digital Cities,” offering excellent English proficiency and affordable labor. With strong educational infrastructure, good connectivity, and expanding multilingual talent, including Mandarin speakers, it’s a smart choice for companies looking to build or scale voice-based and back-office operations.
Key Strengths:
- Cost savings of 30–50% over onshore teams
- Strong talent pipeline from regional universities
- Ideal for customer support, sales, transcription, and admin roles
- Data annotation and content moderation
Compliance & Infrastructure:
- ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant
- Backup power, UPS, CCTV, controlled site access
- Redundant internet and high-level data security standards
Languages Supported:
- English
- Tagalog
- Korean
- Mandarin
Why Choose the Philippines:
- High English fluency, growing Mandarin talent pool
- Designated as a high-potential IT-BPM growth city
- Cost-effective compared to Metro Manila
- Reliable telecom infrastructure and transportation
- Local universities with language and tech training
Maadi, Cairo, Egypt
High-education talent, low attrition, and support in 9 global languages.
Egypt combines a highly educated workforce (92% with bachelor's degrees) with exceptional multilingual capabilities. Located in Cairo’s business district, the Resolv Global delivery center in Maadi supports clients across Europe, the Middle East, and North America with services in Arabic, French, German, and more.
Compliance & Infrastructure:
- ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant
- Full on-site and network security with backup power and connectivity
Languages Supported:
- Arabic
- English
- French
- German
- Italian
- Spanish
- Russian
- Portuguese
- Mandarin
Why Choose Egypt:
- High-quality talent with strong English and Arabic fluency
- Access to 9+ languages in one hub
- Cost-effective compared to EU/North American teams
- Strategic location for EMEA service
- Stable infrastructure and strong public/private partnerships
Work-From-Home
Flexible, secure staffing across 9 languages with enterprise-grade compliance.
Our global work-from-home BPO model gives you access to multilingual talent, fast scalability, and geographic flexibility. Backed by enterprise-level compliance and IT infrastructure, Resolv Global's remote agents deliver the same high-quality performance as on-site teams at greater cost efficiency.
Compliance & Infrastructure:
- ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant
- Secure agent environments with firewalls and access control
- Redundant connections and 24/7 performance monitoring
Languages Supported:
- Ability to staff/recruit specific language requests
- 18+ languages currently available
Our Work from Home teams are based in:
- Brazil
- Mexico
- China
- Japan
- Vietnam
- Nigeria
- Egypt
- Kenya
- South Africa
Due to our global BPO delivery network, we can source WFH solutions at a location of your choice.
Why Choose Remote Delivery:
- Quick scaling for seasonal or 24/7 coverage
- Access to hard-to-source languages or roles
- Lower overheads with no compromise on quality
- Same compliance, training, and quality standards as physical sites