What Makes Resolv Global Different
At Resolv Global, we don’t just deliver BPO services; we become an extension of your business. Our approach is built on flexibility, expertise, and a true partnership mindset.
- Extensive Global Coverage
6 delivery hubs across the Americas, Africa, and Asia, plus remote teams, providing seamless 24/7 multilingual support in 18+ languages.
- Flexible Delivery Models
On-site, hybrid, or remote. Designed to scale with your business needs. Whether you’re a growing SME or a Fortune 500, we adapt as you do.
- Tailored Talent Solutions
From CX and collections to IT, healthcare, legal, and back office, our teams are hand-picked for your specific requirements.
- Proven Expertise
Trusted by 50+ clients worldwide, with deep experience in customer experience and collections, backed by consistently strong service metrics.
- Scalability for Growth
Easily adjust services as your business evolves. We support SMEs in scaling non-core operations effectively while ensuring enterprise-level performance.
- Hands-On Leadership
Our founders remain actively involved, ensuring accountability, cultural alignment, and a passionate, client-first approach.
Let’s build a solution that fits your business, not the other way around!
Partnering for Success. Powered by Global Best Practices
Delivering consistent, high-quality service starts with well-defined processes.
Whether you're outsourcing for the first time or expanding an existing team, we’ve built our BPO model to ensure transparency, continuity, and long-term success. From how we bring clients on board, to how we recruit and train talent, to how we safeguard operations across our global sites. Every step is intentional and built for performance at Resolv Global.
Our Operational Framework Is Divided into Three Core Areas
Client Partnership
Client Onboarding Process
A 7-step journey designed to ensure a smooth transition from discovery to go-live, and beyond with regular reviews and continuous improvement.
Recruitment & Staffing Model
A structured hiring and training process that ensures every team member is carefully sourced, prepared, and quality-assured to meet your business goals.
Business Continuity & Resilience
Resolv Global ensures your business stays online and operational under any circumstance. Our comprehensive, multi-layered approach covers power backup, internet redundancy, secure data protection, physical security, and workforce safety so you can maintain seamless service delivery, protect critical assets, and stay ahead of disruptions.
Compliance
ISO27001, HIPAA, GDPR, SOC 2, PCI, FTC compliant.
Every client engagement is built on a foundation of reliability, adaptability, and operational discipline. Whether you're scaling a support team or launching a new service channel, we're committed to being a long-term partner you can trust.
Resolv Impact
Corporate Social Responsibility
Resolv Impact embodies our unwavering commitment to social responsibility, fostering sustainable communities through our actions and initiatives. From the outset, we've dedicated a fixed percentage of revenue to the Resolv Impact fund, channeling resources towards initiatives that drive positive change. Every employee hired adds to the benefit of their own community. Our joint vision is rooted in making a tangible difference, amplifying the impact of each contribution.