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HEALTHCARE POD™

Better collections.

Stronger patient outcomes.

An intelligent AR recovery ecosystem built exclusively for healthcare.

Patient AccessVerify insurance and capture accurate patient data.
Claims & CodingEnsure clean claims and faster adjudication.
Payment RecoveryRecover more with intelligent follow-up and outreach.
Reporting & InsightsReal-time dashboards that drive performance.
ComplianceHIPAA-compliant processes you can trust.
Patient ExperienceCompassionate outreach that improves satisfaction and collections.
HEALTHCARE FOCUSED. RESULTS DRIVEN.

Specialized AR recovery that makes a real difference.

BUILT FOR HEALTHCARE

A complete AR recovery solution - powered by people and technology.

Our Healthcare POD™ combines specialized talent, proven workflows and intelligent automation to maximize recoveries across every stage.

Patient Access
Insurance verification and eligibility accuracy.
Patient Engagement
Compassionate communication that drives results.
Compliance & Security
HIPAA-compliant. Secure. Always.
HEALTHCARE
POD
Claims & Coding
Clean claims, correct coding, faster adjudication.
Payment Recovery
Intelligent follow-up and recovery strategies.
Analytics & Reporting
Real-time insights that drive performance.
REAL DATA. REAL IMPACT.

Performance you can see. Revenue you can count on.

A PROVEN PROCESS

Every step. Optimized for better outcomes.

01. Patient Access

Verify insurance and capture accurate patient data.

02. Patient Engagement

Engage patients with empathy and clarity.

03. Claims & Coding

Ensure clean claims and accurate coding.

04. Payment Recovery

Intelligent follow-up to recover more.

05. Reporting & Insights

Real-time visibility into performance and results.

06. Continuous Improvement

Insights and innovation that drive ongoing success.

Let's improve recoveries. Together.

Discover how the Healthcare POD™ can transform your AR performance.

GLOBAL DELIVERY. LOCAL EXPERTISE

Where We Operate

Our global footprint allows us to deliver 24/7 operations with the right talent, technology, and cultural alignment in every location.

Global Locations Map
Mexico
Colombia
Kenya
Albania
Egypt
USA
Canada
England
South-Africa
Uzbekistan
India
Philippines

BUILT AROUND SPECIALIZED OPERATIONAL PODS

The Right Expertise for your Objectives

CX POD™

Customer Experience
Deliver exceptional customer experiences across voice, chat, email, social and emerging channels.
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REVENUE POD™

Revenue Recovery
Improve collections performance through intelligent engagement and compliance.
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WORKFORCE POD™

Global Workforce
Build high-performing teams faster with global scale and local expertise.
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Healthcare POD™

Healthcare Operations
Specialized healthcare support built for providers, payers and revenue cycle operations.
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SALES POD™

Sales Growth
Accelerate pipeline growth through AI-powered sales operations and lead management.
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AI POD™

AI-Powered Operations
Embed artificial intelligence across every workflow to automate, optimize and accelerate performance.
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Frequently Asked Questions

A Healthcare Pod is a dedicated team of healthcare support specialists that helps providers, payers, medical groups, and healthcare organizations improve patient experiences, streamline operations, and optimize revenue cycle performance. Every Healthcare Pod is powered by the Resolv Operating System™, combining experienced people, intelligent processes, AI-enabled technology, and continuous performance management.

Healthcare Pods can support a wide range of clinical and administrative functions, including:

  • Patient Customer Service
  • Appointment Scheduling
  • Medical Call Centre Services
  • Insurance Verification
  • Prior Authorisations
  • Revenue Cycle Support
  • Accounts Receivable (AR) Recovery
  • Patient Billing Enquiries
  • Referral Management
  • Medical Administration
  • Back-Office Healthcare Operations

Each Pod is tailored to your healthcare workflows, compliance requirements, and patient journey.

Yes. Security and compliance are built into every Healthcare Pod.

Our teams operate using secure workflows designed to support HIPAA-compliant healthcare operations, with role-based access controls, data protection measures, compliance monitoring, and ongoing staff training to safeguard sensitive patient information.

Healthcare Pods help organizations deliver faster responses, shorter wait times, better communication, and more consistent patient support across every touchpoint.

By combining compassionate healthcare professionals with intelligent technology and structured operational processes, patients receive a smoother, more personalized experience while healthcare providers improve efficiency and satisfaction.

Absolutely.

Healthcare Pods work within your existing healthcare ecosystem, including electronic health records (EHR), practice management systems, CRMs, billing platforms, and patient engagement tools.

Rather than replacing your systems, the Resolv Operating System™ enhances your existing workflows and improves operational efficiency.

Most Healthcare Pods can be operational within 30 days, depending on the scope of services and integration requirements.

Our structured onboarding process ensures every team member is trained on your workflows, compliance standards, patient experience expectations, and technology before going live.

Healthcare Pods combine experienced healthcare professionals with AI-enabled operational support.

Technology assists by:

  • Automating repetitive administrative tasks
  • Supporting intelligent workflow routing
  • Monitoring quality and compliance
  • Providing real-time reporting and analytics
  • Improving operational visibility
  • Helping teams deliver faster, more accurate patient support

This allows healthcare professionals to focus more time on patient care and complex interactions.

Unlike traditional healthcare outsourcing providers, Resolv delivers a complete operational solution.

Every Healthcare Pod combines People, Process, Technology, Intelligence, Performance, and Scale to create secure, compliant, patient-centric operations that improve patient satisfaction, strengthen financial performance, reduce administrative burden, and scale alongside your healthcare organization.